FAQ | Yoga Studio

FAQ

  1. General Questions
  2. Orders
  3. Delivery
  4. Returns
  5. Payment
  6. Gift cards
  7. Discounts
  8. VAT
  9. Customisation Services
  10. Other

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  1. General Questions

Where can I buy Yogastudio products?

The full range of Yogastudio products is available from us directly at www.yogastudio.co.uk. We ship worldwide and have been doing so since 1999, so you can place your confidence in us! We also sell some of our range on Amazon and eBay.

How do I open an account with Yogastudio?

Simply click on Sign Up on the top right of this page. Fill out some details about yourself and you’re ready to go! You will be sent a welcome email after successfully registering with us

I have forgotten my password - what should I do?

The quickest way to retrieve your password is online. Simply go to the Forgotten Password page and enter your email address. We will send you a link to reset your password.

Do I need to open an account to place an order online?

No you don’t. You can place an order as normal and checkout as a guest. However, if you create an account, you will find it much quicker to check out in the future. We don’t store your card information, but we will store all your addresses so that you will not need to fill them out each time you order with us.

I have a query regarding my Yogastudio order and/or account. Who should I speak to?

For all enquiries, please get in touch with our helpful Customer Service team. You can either call us on 01202 721912 during our opening hours or drop us an email to info@yogastudio.co.uk. We are here to help from 9.30am to 5pm, Monday to Friday (not including Bank Holidays).

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  1. Orders

Does Yogastudio ship to multiple addresses?

We ship to one address per order, so if you need to send to multiple addresses, please place a separate order per address. Shipping charges will apply to each order.

If you have placed an order through our eBay or Amazon store please be aware we can only send to the confirmed address on your account.

What packaging will my order be shipped in?

We will use either PVC mailers or cardboard boxes depending on your items. We try and reuse packaging as much as possible, so if you receive a box labelled as 20 blocks when you’ve ordered some blankets, don’t panic! Just open it up and you will find your items inside.

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  1. Delivery

How long will delivery take?

Delivery will vary from 1 working day to 10 depending on the delivery country as well as the service you select at the checkout. For more information regarding shipping times and services visit our Shipping page which can be found here.

Can I collect from your shop?

Yes of course. Once you have placed the order online just give us call a we will keep your order by for you ready to collect.

What happens if my order gets stuck in customs?

If your order is taking longer than normal to clear customs, rest assured that we will be tracking it every step of the way and will help you liaise with our couriers. Where possible, we will also pass direct contact information to you as it is often easier to sort out the delay locally.

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  1. Returns

What is Yogastudio refund policy?

We will refund any item within 30 days of purchase. All we ask is that the goods are returned in their original condition. This means clothing must have hangtags still attached. Yoga mats, props and all other equipment must be in their original cellophane and/or branded wrapper. If any products have been removed from their wrapper, we are unable to accept a return. Some items are non-returnable; please see below for a full list of these items. You can find more information on our Returns Policy page which you can find here.

Why won’t you accept my return?

On occasion we may have to reject a return. Below are some of the most common reasons for this happening:

  • It has gone past 30 days from date of purchase – our returns policy only extends to 30 days
  • It has been returned with damaged packaging – we are unable to accept a return with incomplete/damaged original packaging
  • It has been returned in an unhygienic condition – for Health & Safety, our staff are unable to handle returns that are contaminated
  • It is an item that cannot be returned – some items are exempt from return, please see below for full list

What items cannot be returned?

We will normally accept an item back for return if it is brand new, within 30 days of the purchase date, undamaged and still in its original packaging. There are a few exceptions and these are listed below:

  • CDs/DVDs
  • Earrings
  • Headbands
  • Body care items such as creams/lotions/oils/soaps/lip balms etc.
  • Tongue scrapers
  • Neti pots/nasal catheters
  • Personalised products

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  1. Payment
  2. #payment

Which payment methods does Yogastudio accept?

We accept payments by PayPal, Yogastudio gift cards and the following cards: Visa, Mastercard, Maestro.

Do you accept American Express (AMEX)?

No we don’t accept American Express at this time.

When will I be charged for my order?

All orders are charged at point of sale. This means we debit your card or you send us a PayPal payment for the full amount of the order as soon as you complete your order.

What currencies can I pay in?

We currently only accept GBP through our website.

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  1. Gift cards

Where can I buy a Yogastudio Gift Card?

Our gift cards are available online here. You will receive an email with the gift card voucher code once you have placed your order.

How can I use my Gift Card Voucher Code?

To use your code just enter your code in the Gift Card Discount Code Box in the checkout. Your total will then be updated.

Do gift cards have an expiry date?

Our gift cards don’t have any expiration date, feel free to use this whenever you would like.

When can I use a gift card?

You can apply a gift card to any purchase online, except for gift cards!

I've forgotten to use my gift card in my order, can you add it for me?

Sure! Give us a call and we will apply your voucher manually for you.

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  1. Discounts

Where do I apply a discount code?

To use your code just enter your code in the Gift Card Discount Code Box in the checkout. Your total will then be updated.

Do you offer wholesale discounts?

YES We Do! We offer you the best prices for all your yoga mats, & equipment. We wholesale every item we stock, all our items are available at wholesale prices on our website. You can Mix & Match your wholesale order with any Size,Colour,Item Anything! for further information regarding wholesale please visit our Wholesale page which can be found here. 

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  1. VAT

Can I claim VAT back on my purchase made online?

If you have already placed your order, we will be unable to retroactively refund you the VAT. You will need to claim this back via your normal end of year tax return.

I have a VAT number. How do I avoid being charged for VAT?

If you live in the UK (not including the Channel Islands), we are required by law to charge you VAT, but if you live outside the UK, have a business and have an EU Tax Registration number, we can set up your account so that VAT is automatically taken off the prices you see and the prices you are charged.  Please register with us first and then email our Customer Service team with your VAT number before placing your order.  We will change your account details to include your VAT number. We are unable to retroactively apply your VAT number to despatched orders, so please get in touch with us first.

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  1. Customisation Services

Can I personalise a mat with my studio logo?

We do offer bespoke services such as mat/towel logo branding and eyeletting mats. Please get in touch with our Customer Service team to discuss your requirements.

Is there a charge for personalisation?

Yes, the charge depends on the service. Please get in touch with our Customer Service team to discuss your requirements.

Does it take longer to receive personalised items?

As this is an added service, orders with personalisation will take longer than normal to be despatched. All orders are different, so we are unable to suggest a timeframe without knowing your requirements.  Please get in touch with our Customer Service team to discuss your requirements.

Can I return my personalised product?

All personalised products will have been made to your specification. In these instances, we are unable to offer a refund for any products with personalisation. Of course, this does not affect your statutory rights.

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  1. Other

Do you have a shop?

Yes we have a shop down in sunny Dorset. If you would like to visit our store please use the address below.

Yoga Studio

Unit 1,

83 Ringwood Road,

Poole,

Dorset,

BH14 0RH

How do I approach Yogastudio regarding a charitable events or sponsorship?

Please email our team who will review your request. We receive many charity and sponsorship requests and although we wish we could assist every single one, unfortunately it’s just not possible. Yogastudio is actively involved in helping charitable causes where we can so do keep a lookout on our website and social media channels for our latest activity.

How do I unsubscribe from your newsletters?

Simply click on the unsubscribe link in the footer of an email you receive, alternatively you can email our marketing team  who will manually remove your email address from mailing list. 

I have a question that is not answered here. How can I contact you?

Of course! Please call us on 01202 721912 or email info@yogastudio.co.uk. We are here to help, Monday to Friday, 9.30am to 5pm.